Returns and Refunds Policy

ESHARP.STORE | Last updated: March 9, 2026

We want you to love your hijab. If something isn't right, we're here to help.

You have 14 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

Custom or personalized orders - these are made to your specifications and cannot be returned, unless the item is defective or we made an error
Items received more than 14 days ago
Items that have been worn, washed, or altered

Email us at support@esharp.store with your order number and reason for return
We will send you a return authorization and shipping instructions within 1 business day
Ship the item back to us using the provided instructions

Once we receive and inspect your returned item:

Refund processing: 5-7 business days after we receive the item
Refund method: Your original payment method. Bank processing times may add 3-5 business days
Partial refunds: If the item shows signs of use or is missing tags, we may issue a partial refund or decline the return

Want a different color or size? Email us at support@esharp.store and we will help you arrange an exchange, subject to availability.

If you received a defective item or the wrong product:

We will provide a free return label regardless of your location
You will receive a full refund or replacement, your choice
Email us at support@esharp.store with a photo of the issue and we will resolve it within 1 business day